Mentone Toyota Dealership Is Top Notch!
My experience at Mentone Toyota was excellent. This dealership was top notch! Fatih went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. The whole process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Mentone Toyata (Fatih in particular) to anyone who is looking for a new or used vehicle.
Service Beyond After Sales Service
Although I did not buy my new Toyota from Mentone Toyota its service life has been looked after by them, and looked after well. I had occasion to call in to Mentone Toyota recently to seek some help with the Sat Nav in the car - not being particularly technical. I cannot speak more highly of the help given to me by Gaurav. He was knowledgeable, helpful and patient. There was no sense of rushing through any explanation, but he was happy to sit and talk me through again and again until I was happy setting the system and able to use it. It worked perfectly on a long trip I was to do two days later. This is service beyond after sales service and is a credit to Gaurav's professionalism and friendly approach. I have no hesitation in recommending others to Mentone Toyota and to seek Gaurav's help and assistance in a new car purchase or with any questions that might arise post sale. He is certainly a credit to the staff of Mentone Toyota.
Oh What A Feeling!
Picked up my New Land cruiser VX on Friday 9th September 2pm from Mentone Toyota today. The customer service was impeccable, they took their time to go over the whole vehicle, treated me not only as a customer but as a friend, showed me their Service area, which to me is the Heart Beat of any organisation. And Boy was I impressed !!! Special Thanks goes to: Tom Rocks, Daria Savic, Dean Younghusband & Daniel Di Pietro for their Customer Excellence. One Happy Customer Who Will Definitely come back.
- Steve H.
Rate Mentone Toyota as first class
I would like to thanks you and your team for your excellent service last week, when I purchased my new Aurion.
I have been around long enough to have had a wide variety of new car experiences and without hesitation I would rate Mentone Toyota as first class.
Consequently I will have no hesitation in recommending you to others and in fact did so on Saturday when one of my neighbours enquired as to why I chose your dealership.
Flawless Purchase Experience
Thank you Mentone Toyota! We are love love loving our new Prado Kakadu !! We had a flawless purchase experience. We walked in and couldn't believe how big the place is! Fab Brad and the staff could not do enough for us, all were highly professional and knowledgeable, but friendly and accomodating at the same time. At no time did we feel anything approaching pressure. It was exactly because we felt so comfortable during the process that we purchased that day... Okay, that and the new 2.8l diesel engine!!
Our children loved the play area, and were made to feel very welcome, which allowed us to focus (they even asked if they could go back the next day!!). And yes, that's them in the video post.
After we purchased, we had courtesy follow up calls, asking if there was anything with the car that we needed help with, and ensuring everything was perfect. (It was). We bought the extra tinting, and when we brought the car back (when it suited us) to have it applied, we were given a complimentary replacement vehicle, and our car was washed and vacuumed! All with efficiency and a smile. I don't think I have ever had more enjoyable dealings with a company. Now, if only I could find your equivalent in a telecommunications company....
Exceptional in their Friendliness and Professionalism
We bought a Corolla Ascent Sport from you guys and collected last Thursday. We have had a great couple of days driving it around. Phil and I really just wanted to send a quick email to you and the team to say how great our experience was throughout the whole process. Everyone at Toyota Mentone was exceptional in their friendliness and professionalism. We must say we both walked away(actually drove away) saying to each other what a fantastic guy you are, very funny and personable and we wish you all the very best.
Such a positive experience and we will go on to highly recommend, not only Toyota but in particular the Mentone dealership.
Thanks again Daniel.
- Peta and Phil T.